Shipping Policy

At Grainor , we take great care to make sure your order arrives safely and on time. Please read the details below to understand how our shipping works within Australia.

• We currently ship Australia wide using trusted courier services, including Direct Freight Express.
• For items that are in stock, delivery usually takes around 7 to 10 business days, depending on your location.
• For items that are not currently in stock, the estimated waiting time is approximately 8 to 10 weeks. If your order is affected by stock availability or any unexpected delays, our team will notify you as soon as possible.

• Shipping costs are calculated based on your order size, item type and delivery location.
• After reviewing your order and delivery details, our team will contact you to confirm the final shipping cost.

Please note that shipping charges are non refundable, even if an item is returned.

We do not currently offer international shipping. Our delivery services are available within Australia only.

• Orders are usually processed within 7 to 10 business days, excluding weekends and public holidays. Processing times may vary depending on stock availability.
• If there are any unexpected delays, such as stock shortages, we will notify you as soon as possible.

• You’ll receive tracking details via email once your order has been shipped.
• If your parcel is marked “delivered” but you haven’t received it, please check with your local courier or post office first, then contact us.
• If a parcel is returned to us due to an incorrect address or the recipient being unavailable, redelivery costs will apply.

If you have questions about your order or experience issues with delivery, do not hesitate to get in touch with us at info@grainor.com.au or 0450733687.